Refund and Cancellation Policy

1. General Policy

DealTrust operates on a subscription-based model for its digital trust platform services. This Refund and Cancellation Policy outlines the terms and conditions regarding subscription cancellations and refunds.

2. No Refund Policy

3. Subscription Cancellation

3.1 Cancellation by User

You may cancel your subscription at any time through your account settings or by contacting our support team. However, please note:

• Cancellation does not entitle you to a refund for any payments already made
• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all features until the subscription period expires
• After cancellation, your subscription will not renew automatically

3.2 How to Cancel

You can cancel your subscription by:

• Logging into your account and accessing the subscription settings
• Clicking on "Cancel Subscription" and following the prompts
• Contacting our support team at dmstech.tech@gmail.com or +91 7066683038

3.3 Cancellation Effective Date

When you cancel your subscription:

• The cancellation takes effect at the end of your current billing cycle
• You will receive a confirmation email with the cancellation details
• You can continue using the service until the subscription period ends

4. Subscription Renewal

4.1 Automatic Renewal

Subscriptions are set to automatically renew at the end of each billing period unless:

• You cancel the subscription before the renewal date
• Payment fails due to insufficient funds or expired payment method
• We terminate your subscription for violation of terms

4.2 Renewal Notifications

We will send you email notifications:

• 7 days before your subscription renews
• 3 days before your subscription renews
• On the day of renewal (confirmation)

It is your responsibility to ensure your payment method is valid and has sufficient funds.

5. Failed Payments

5.1 Payment Failure

If a payment fails due to:

• Insufficient funds
• Expired payment method
• Bank rejection
• Other payment processing issues

We will:

• Notify you via email about the failed payment
• Suspend your subscription access temporarily
• Provide you with a grace period to update your payment method

5.2 Account Suspension

If payment issues are not resolved within the grace period:

• Your subscription will be suspended
• You will lose access to premium features
• Your data will be retained for a limited period (as per our data retention policy)

6. Subscription Upgrades and Downgrades

6.1 Upgrading Your Plan

When you upgrade your subscription:

• You will be charged the prorated difference for the remaining billing period
• Upgrade takes effect immediately
• No refund is provided for the previous plan's unused period

6.2 Downgrading Your Plan

When you downgrade your subscription:

• The downgrade takes effect at the end of your current billing period
• No refund is provided for the difference
• You will continue to have access to your current plan features until the period ends

7. Service Discontinuation

7.1 By DealTrust

If we discontinue a service or feature:

• We will provide at least 30 days' notice
• You may be offered alternative services or features
• No refund will be provided unless required by law

7.2 By User

If you choose to discontinue using our services:

• You can cancel your subscription as described in Section 3
• No refund will be provided for unused subscription periods
• You can export your data before cancellation (subject to data export features)

8. Exceptional Circumstances

While our policy is generally non-refundable, we may consider refund requests in the following exceptional circumstances, at our sole discretion:

• Duplicate Payments: If you are charged twice for the same subscription
• Technical Errors: If a payment error occurs due to our technical fault
• Unauthorized Transactions: If your payment method was used without authorization (subject to verification)

Note: Any refund consideration is at DealTrust's sole discretion and does not create a precedent for future refunds.

9. Chargebacks and Disputes

9.1 Chargeback Policy

If you initiate a chargeback or dispute a payment:

• Your account will be immediately suspended
• We will investigate the dispute
• If the chargeback is found to be invalid, your account may be permanently terminated
• You may be liable for chargeback fees and administrative costs

9.2 Dispute Resolution

If you have concerns about a payment, please contact us directly at dmstech.tech@gmail.com or +91 7066683038 before initiating a chargeback. We are committed to resolving issues amicably.

10. Refund Processing (If Applicable)

In the rare event that a refund is approved:

• Refunds will be processed to the original payment method
• Processing time may take 7-14 business days
• You will receive a confirmation email once the refund is processed
• Refund amounts will be in the same currency as the original payment

11. Free Trial Period

11.1 Trial Terms

If we offer a free trial:

• No payment is required during the trial period
• You can cancel before the trial ends to avoid charges
• If you do not cancel, your subscription will automatically convert to a paid plan
• Once converted to a paid plan, our no-refund policy applies

12. Data Retention After Cancellation

After you cancel your subscription:

• Your account data will be retained for 30 days
• You can reactivate your subscription within this period
• After 30 days, your data may be permanently deleted
• You are responsible for exporting your data before cancellation

13. Contact for Payment Issues

If you have questions or concerns about payments, cancellations, or need assistance, please contact us:

• Company: DMS Computers and Technology - MILIND ASHOK VAVARE
• Email: dmstech.tech@gmail.com
• Mobile: +91 7066683038
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

14. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our Platform. We will notify you of material changes via email.

Your continued use of our services after such changes constitutes acceptance of the updated policy.

15. Acknowledgment